2020 Jeep Cherokee problems
Owners have filed 441 complaints with NHTSA about the 2020 Jeep Cherokee. Drivetrain & axles is the most reported problem area, at 45% of complaints. Next are engine (11%) and electrical system (8%).
At a glance
- Complaints
- 441 filed with NHTSA
- Most reported
- Drivetrain & axles 45% of complaints
- Crashes and fires
- 11 and 8
- Injuries and deaths
- 9 and 0
- Typical mileage
- 49,000 miles 124 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 45 |
| 20k to 40k miles | 10 |
| 40k to 60k miles | 22 |
| 60k to 80k miles | 23 |
| 80k to 100k miles | 14 |
| 100k to 120k miles | 6 |
| 120k to 140k miles | 2 |
| 140k to 160k miles | 1 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 1 |
What the data shows
Of the 124 complaints that include odometer readings, half describe a problem before roughly 49,000 miles. For drivetrain & axles specifically, the median reported mileage is about 65,000 miles (53 complaints with mileage).
Safety-related details: 11 complaints mention a crash; 8 complaints mention a fire; 9 injuries reported. Its complaints are less severe on average than those of 80% of model years in our database.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 13th most-complained-about out of 21 model years of the Jeep Cherokee with enough data (318 complaints in that window). It is also covered by 3 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
The contact owned a 2020 Jeep Cherokee. The contact stated while his wife was driving at 35 MPH, when approaching an intersection a vehicle coming from the opposite lane came thru and caused the driver to hit that vehicle head-on. The air bags did not deploy. There front end of the vehicle was crashed in. The driver sustained a crack sternum, bruised lungs, and hurt their foot while depressing on the brake, the contact sustained an injured right shoulder due to the seat belt, internal bruises to their sternum…
On June 24 ,2025 I was in a front end collision resulting in personal injury to with parties. From airbags not deploying on my vehicle. My car was deemed total loss from insurance company. Vehicle didn't have any prior electrical or and warning lamps on at time prior collision
I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This resulted didn’t some injuries to me in a driver of the other car. The other car driver airbags did deploy but my 2020 Jeep Cherokee airbags did not deploy vehicle damage was rated such that the car was totaled with heavy front damage on the driver side front.
The contact owns a 2020 Jeep Cherokee. The contact stated while driving at various speeds and depressing the brake pedal, there was an abnormal scraping and crunching sound heard. Additionally, the contact stated that the failure recurred while driving on a bumpy road surface and over a pothole. The vehicle was taken to several independent mechanics, where the brake calipers, the brake rotors, and the brake pads were replaced. Additionally, a wheel alignment was performed; however, the failure recurred.
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving 50 MPH, the brake pedal was depressed; however, the brakes failed to respond as needed. The contact avoided a crash with another vehicle by moving over to the side of the road, drove onto the grass, and navigated past a nearby pedestrian and a hill. The passenger’s side door was scratched, and the passenger’s side mirror was knocked off the vehicle. The contact stated that prior to the failure, the ABS sensor warning light illuminated.