2020 Chevrolet Impala problems
The 2020 Chevrolet Impala has 26 complaints on file with NHTSA. The largest share (12%) concerns electrical system. After that come steering (12%) and air bags (8%).
At a glance
- Complaints
- 26 filed with NHTSA
- Most reported
- Electrical system 12% of complaints
- Crashes and fires
- 4 and 0
- Injuries and deaths
- 1 and 0
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
What the data shows
Safety-related details: 4 complaints mention a crash; 1 injury reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 23rd most-complained-about out of 23 model years of the Chevrolet Impala with enough data (23 complaints in that window).
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
The contact's friend owned a 2020 Chevrolet Impala E. The contact stated that while her friend was driving at 25 MPH and approaching a curve, he inadvertently lost control of the vehicle. As a result, the vehicle left the roadway, rolled, and came to a complete stop with all four wheels facing upwards after colliding with a tree. Though the vehicle rolled on its back no air bags were deployed. No warning lights were illuminated.
I was in a car accident on June 20, 2023. I was stopped in traffic and was hit in the rear and pushed into the vehicle in front of me. The air bags detonated but did not deploy. The steering wheel and both front seat side air bags had some coming but the airbag did not deploy.
The component is the Evaporative Emission Control System (EVAP) Vapor Canister Purge Valve.The internal diaphragm or solenoid of the factory-installed purge valve has worn out prematurely or became contaminated, locking it permanently into a stuck-open position.The Manifestation or (Symptoms): The stuck-open valve continuously drafts raw fuel vapor and unmetered air into the engine intake manifold.
The contact rented a 2020 Chevrolet Impala. The contact stated that the headlamps failed to produce adequate lighting while driving. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 40,433. The VIN was not available.
The contact owns a 2020 Chevrolet Impala. The contact stated that upon parking the vehicle, the "Power Steering - Drive with Care" message appeared on the instrument panel. The contact then attempted to reverse out of the driveway and excessive force was needed to steer the vehicle. The contact restarted that vehicle two hours later and the vehicle resumed normal operation. Neither the dealer nor the manufacturer had been made aware of the failure. The vehicle was not diagnosed or repaired.