2015 Jeep Grand Cherokee problems
NHTSA has received 1,789 complaints about the 2015 Jeep Grand Cherokee, and 20% of them involve drivetrain & axles. Next are seats (18%) and engine (13%).
At a glance
- Complaints
- 1,789 filed with NHTSA
- Most reported
- Drivetrain & axles 20% of complaints
- Crashes and fires
- 182 and 37
- Injuries and deaths
- 120 and 0
- Typical mileage
- 42,000 miles 1,077 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 380 |
| 20k to 40k miles | 140 |
| 40k to 60k miles | 158 |
| 60k to 80k miles | 166 |
| 80k to 100k miles | 103 |
| 100k to 120k miles | 61 |
| 120k to 140k miles | 26 |
| 140k to 160k miles | 24 |
| 160k to 180k miles | 9 |
| 180k to 200k miles | 3 |
| 200k+ miles | 7 |
What the data shows
Of the 1,077 complaints that include odometer readings, half describe a problem before roughly 42,000 miles. For drivetrain & axles specifically, the median reported mileage is about 12,000 miles (268 complaints with mileage).
Safety-related details: 182 complaints mention a crash; 37 complaints mention a fire; 120 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2015 ranks 5th most-complained-about out of 34 model years of the Jeep Grand Cherokee with enough data (1,054 complaints in that window). It is also covered by 9 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Vehicle fire - while driving my 2015 jeep grand cherokee ecodiesel, the vehicle lost power on a city street and spontaneously caught fire. The fire quickly filled the cabin with chemicals and smoke. There were no warning signs and luckily, due to the cold temperatures, the fire was put out before myself and the other occupant were burnt up in the car. After two weeks of investigations by the dealership and fiat chrysler, there is still no determination of the cause.
Tl* the contact owns a 2015 jeep grand cherokee. While proceeding through a four way stop at approximately 25 MPH, a vehicle failed to yield and crashed into the driver side of the contact's vehicle. The rear door and frontal driver and passenger side air bags failed to deploy. The contact sustained lacerations to the face and injuries to the hip, legs, and neck. The front passenger suffered injuries to the right side. The rear passenger sustained injuries to the left side and face.
On April 23rd at 9:28pm I was driving my Jeep Grand Cherokee 2015 on a highway at approximately 45mph when suddenly the transmission slipped to neutral without any human interference. I tried shifting it back to drive but the transmission did not respond. The Jeep lost momentum very quickly and came to a complete stop in the highway. As soon as it went to a complete stop it locked itself in parking position and l lost all ability to put it back to drive.
I was driving my 2015 jeep grand cherokee 70MPH on the highway when my active front headrest deployed. No collision or accident occurred. My neck is sore now, but no medical attention was required.
I got into my parked vehicle after work, and noticed the passenger headrest was pushed forward, which was not the case when I parked it to go into work. Upon further inspection, the plastic bracket that holds the headrest in appeared to be broken. This is a safety hazard as I am now worried that the driver headrest will also pop and lead to a collision. This is not the first reported incidence of this occuring, and it needs to become a recall.