2023 Jeep Grand Cherokee problems
NHTSA has received 712 complaints about the 2023 Jeep Grand Cherokee, and 25% of them involve electrical system. Next are engine (12%) and suspension (10%).
At a glance
- Complaints
- 712 filed with NHTSA
- Most reported
- Electrical system 25% of complaints
- Crashes and fires
- 28 and 4
- Injuries and deaths
- 28 and 2
- Typical mileage
- 22,000 miles 73 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 35 |
| 20k to 40k miles | 16 |
| 40k to 60k miles | 17 |
| 60k to 80k miles | 4 |
| 80k to 100k miles | 1 |
| 100k to 120k miles | 0 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 0 |
What the data shows
Of the 73 complaints that include odometer readings, half describe a problem before roughly 22,000 miles. For electrical system specifically, the median reported mileage is about 22,000 miles (24 complaints with mileage).
Safety-related details: 28 complaints mention a crash; 4 complaints mention a fire; 28 injuries reported; 2 deaths reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2023 ranks 13th most-complained-about out of 34 model years of the Jeep Grand Cherokee with enough data (712 complaints in that window). It is also covered by 21 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
Vehicle made left turn with partially obstructed side view and struck a Pedestrian in a crosswalk. Pedestrian impact with center of vehicle (license plate). No Pedestrian Emergency Braking activated. Vehicle brought to the dealer (with LE Reconstruction) - front radar sensor not tracking. Further tests of vehicle with live pedestrians walking in front of vehicle; both from step off curb into bike lane and live pedestrians walking across the front of the vehicle with no alert or apparent tracking.
I was in a head on collision with another car. None of my airbags deployed. The fire department and police department were concerned and shocked that they did not deploy. They cut the wiring to the battery for fear it would deploy late and I was injured in the car with a firefighter holding my neck. My car was a total loss.
The contact owns a 2023 Jeep Grand Cherokee. While the contact’s daughter was driving approximately 60–65 MPH, the rear coil spring detached from the vehicle. The contact was unaware if there were any warning lights illuminated. The vehicle was previously taken to the local dealer, who repaired the vehicle under NHTSA Campaign Number: 23V413000 (Suspension). The vehicle was repaired; however, the failure recurred. The manufacturer was contacted, but no assistance was provided.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, there was an abnormal sound coming from the front-end of the vehicle, with the sound more significant on the driver's side. The vehicle was taken to the dealer, where the contact was informed that the failure could not be duplicated; however, the contact verified that the odometer reading remained the same as when the vehicle was dropped off. The contact believed that the vehicle was not test-driven.