2002 Jeep Grand Cherokee problems
NHTSA has received 1,771 complaints about the 2002 Jeep Grand Cherokee, and 28% of them involve air bags. Next are wipers, windshield & visibility (20%) and brakes (12%).
At a glance
- Complaints
- 1,771 filed with NHTSA
- Most reported
- Air bags 28% of complaints
- Crashes and fires
- 98 and 23
- Injuries and deaths
- 131 and 9
- Typical mileage
- 74,000 miles 1,122 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 132 |
| 20k to 40k miles | 92 |
| 40k to 60k miles | 200 |
| 60k to 80k miles | 181 |
| 80k to 100k miles | 161 |
| 100k to 120k miles | 102 |
| 120k to 140k miles | 81 |
| 140k to 160k miles | 61 |
| 160k to 180k miles | 46 |
| 180k to 200k miles | 34 |
| 200k+ miles | 32 |
What the data shows
Of the 1,122 complaints that include odometer readings, half describe a problem before roughly 74,000 miles. For air bags specifically, the median reported mileage is about 125,000 miles (182 complaints with mileage).
Safety-related details: 98 complaints mention a crash; 23 complaints mention a fire; 131 injuries reported; 9 deaths reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2002 ranks 9th most-complained-about out of 34 model years of the Jeep Grand Cherokee with enough data (815 complaints in that window). It is also covered by 10 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
My son was killed while he had his girlfriend drove my jeep. They ran into tree going appox.35 MPH.the airbag did not go off on the passenger side and the seatbelt unlatched. He was the only one injured and died later that day.
Hello, I investigate into a traffic accident in france involving a jeep grand cherokee year 2002. The reason of the crash is unknown. The car crossed the road without any reason and crashed into a wall (the driver died in the crash). I was informed that this vehicle could be affected by inadvertent airbag deployment . I would like to know if it's possible to know the reason of orc degradation that you describe in the report # rq14001 of may 29, 2014? How to detect the orc defect and how to see it?
Was driving and all of a sudden the air bag light and check engine light came on. Now they wont go off. Check engine light has been hooked up to computer but all it says is that there's an emissions leak but no one can find it. The air bag light wont go off.
Tl* the contact owns a 2002 jeep grand cherokee. While the vehicle was stationary, the air bag light remained illuminated. The vehicle was previously repaired per NHTSA campaign number: 15v046000 (air bags). The manufacturer was not made aware of the issue. The failure mileage was 174,059. Updated 09/23/16 the consumer stated the airbag went out after contacting the manufacturer. The appointment was canceled. Updated 10/18/2017