2020 Jeep Grand Cherokee problems
NHTSA has received 370 complaints about the 2020 Jeep Grand Cherokee, and 20% of them involve electrical system. Next are engine (15%) and drivetrain & axles (11%).
At a glance
- Complaints
- 370 filed with NHTSA
- Most reported
- Electrical system 20% of complaints
- Crashes and fires
- 43 and 8
- Injuries and deaths
- 15 and 0
- Typical mileage
- 7,000 miles 103 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 70 |
| 20k to 40k miles | 13 |
| 40k to 60k miles | 7 |
| 60k to 80k miles | 7 |
| 80k to 100k miles | 1 |
| 100k to 120k miles | 4 |
| 120k to 140k miles | 0 |
| 140k to 160k miles | 0 |
| 160k to 180k miles | 0 |
| 180k to 200k miles | 0 |
| 200k+ miles | 1 |
What the data shows
Of the 103 complaints that include odometer readings, half describe a problem before roughly 7,000 miles. For electrical system specifically, the median reported mileage is about 12,000 miles (17 complaints with mileage).
Safety-related details: 43 complaints mention a crash; 8 complaints mention a fire; 15 injuries reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2020 ranks 29th most-complained-about out of 34 model years of the Jeep Grand Cherokee with enough data (323 complaints in that window). It is also covered by 3 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
The contact owned a 2020 Jeep Grand Cherokee. The contact stated while driving approximately 15 MPH, the vehicle in front of the contact had lost control and ended across the lane. The contact stated that the road was a gravel road and the driver of the other vehicle had created a dust cloud that obscured the vehicle. The contact stated that her vehicle crashed into the other vehicle on their passenger side front door.
The contact owned a 2020 Jeep Grand Cherokee. The contact stated while driving at 30 MPH, another vehicle pulled out in front of his vehicle, causing him to T-bone the vehicle on the front driver side. No air bags deployed. The contact stated he and his girlfriend sustained injuries to their backs and his left ankle, knee, and wrist, and bruises on his chest and ribs due to impact. Medical attention was sought via the emergency room. A police report was filed.
Airbags did not deploy in an accident where someone ran me into a tree front center of front of car it involves Two injury because airbags didn't come out on impact
The contact owns a 2020 Jeep Grand Cherokee. The contact stated while at a stop light, the accelerator pedal was depressed; however, the vehicle failed to respond. The contact was able to pull over into a parking lot. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was contacted, and the manufacture stated that the vehicle needed to be diagnosed. The failure mileage was 55,803.
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the air bag and seat belt failure warning lights were illuminated. After filling the fuel tank and attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, who diagnosed that the battery and fuse box water pump had failed and were replaced. The failure persisted.