2011 Jeep Grand Cherokee problems
NHTSA has received 2,428 complaints about the 2011 Jeep Grand Cherokee, and 32% of them involve electrical system. Next are engine (15%) and brakes (14%).
At a glance
- Complaints
- 2,428 filed with NHTSA
- Most reported
- Electrical system 32% of complaints
- Crashes and fires
- 91 and 91
- Injuries and deaths
- 77 and 5
- Typical mileage
- 64,000 miles 1,736 complaints with mileage
Source: NHTSA owner complaints
Where the complaints are
Share of this model year's complaints by the part of the car involved. One complaint can name more than one part, so the shares can add up to more than 100%.
When problems show up
View the numbers
| Mileage | Complaints |
|---|---|
| 0k to 20k miles | 125 |
| 20k to 40k miles | 232 |
| 40k to 60k miles | 410 |
| 60k to 80k miles | 317 |
| 80k to 100k miles | 239 |
| 100k to 120k miles | 180 |
| 120k to 140k miles | 128 |
| 140k to 160k miles | 62 |
| 160k to 180k miles | 27 |
| 180k to 200k miles | 11 |
| 200k+ miles | 5 |
What the data shows
Of the 1,736 complaints that include odometer readings, half describe a problem before roughly 64,000 miles. For electrical system specifically, the median reported mileage is about 62,000 miles (561 complaints with mileage).
Safety-related details: 91 complaints mention a crash; 91 complaints mention a fire; 77 injuries reported; 5 deaths reported.
Looking only at complaints filed within five years of the model year (so older and newer years are comparable), the 2011 ranks 2nd most-complained-about out of 34 model years of the Jeep Grand Cherokee with enough data (1,465 complaints in that window). It is also covered by 6 safety recall campaigns.
What owners wrote
A few complaints as filed, shortened and with personal details removed. The first ones are among the most serious reports for this model year; the rest are typical.
2011 jeep grand cherokee overland summit. Consumer writes in regards to sudden vehicle acceleration. The consumer stated the vehicle suddenly accelerated into the rear of a truck, flipped multiple times, and rolled approximately 30 feet down an embankment. The airbags did not deploy. The seat belt failed to lock causing the consumer to suffer a broken eye socket. The passenger was killed. The vehicle was totaled.
The first time my jeep stalled I was going around a turn and almost crashed into a highway barrier. I waited a couple minutes, turned my car back on, and kept driving. The second time it stalled, about 1 month later, I was turning into my driveway. It would not turn back on at this point. I brought it to the dealership and after 2 hours of diagnostics they informed me it was the tipm and would be $1,200 to fix.
Tl* the contact owns a 2011 jeep grand cherokee. The vehicle was previously serviced under NHTSA campaign number: 14v530000 (electrical system) however, the contact stated that while driving at various speeds, the vehicle stalled without warning. The failure recurred several times. The vehicle was taken to gunn chevrolet located at 16550 I-35, selma, tx 78154 where the dealer was unable to diagnose the failure. The vehicle was not repaired.